Welcome to our store
Temple Approved
Verified and approved for temple use
Eco-Friendly
Sustainable and environmentally friendly products
Festive Special
Exclusive products for every festive occasion
Frequently Asked Questions
01
What products do you sell?
We offer a wide range of puja and spiritual essentials including
incense sticks, diyas, idols, pooja kits, camphor, oils, holy books,
rudraksha items, and other ritual and devotional products.
02
Do you deliver across Mauritius?
Yes, we deliver across Mauritius. Delivery times may vary depending
on your location, typically between
1 to 3 working days.
03
Can I place an order online?
Yes, you can easily place your order through our website by adding
products to your cart and completing the checkout process.
04
What payment methods do you accept?
We accept multiple secure payment methods:
- Credit / Debit Cards
- Online bank transfers
- Other payment gateways available at checkout
05
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for selected areas within Mauritius.
06
How will I know my order is confirmed?
Once your order is placed, you will receive a
confirmation email or SMS with your order details.
07
Can I modify or cancel my order after placing it?
You may request changes or cancellation within a short period after
placing your order. Once the order is processed or dispatched,
modifications may not be possible.
08
How long does delivery take?
Orders are usually delivered within
1–3 working days,
depending on product availability and your location.
09
Do you offer return or exchange?
We accept returns or exchanges only for damaged or incorrect items.
Please contact us
within 48 hours of receiving your
order with proof of issue.
10
Are your products authentic and of good quality?
Yes, we ensure that all our puja and spiritual products are sourced
with care and meet quality standards suitable for devotional use.
11
Do you offer bulk or wholesale orders?
Yes, we accept bulk and wholesale orders for events, temples, and
special occasions. Please contact us directly for pricing and arrangements.
12
How can I contact you?
You can reach us via:
Privacy Policy
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
a) Personal Information — When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party providers)
b) Non-Personal Information — We may also collect:
- Browser type and device information
- IP address
- Pages visited and time spent on the website
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our website and services
- Send order updates and important notifications
- Share promotional offers (only if you opt in)
- Comply with legal obligations
4. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
- Payment gateways (for secure transactions)
- Delivery and logistics partners
- Service providers who help operate our website
- Legal authorities, if required by law
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve website performance, and analyze website traffic.
You may disable cookies in your browser settings, but some features of the website may not function properly.
6. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
To exercise these rights, please contact us.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Swatam Enterprises Ltd
+230 5256 2030
Contact Us